You offer free counselling
- People seeking support pay nothing.
- This is clearly stated on every counsellor profile.
For counselling centres and practices
Your online counselling, secure and simple.
Directory, appointments, room and video. All in one licence.
Your counsellors get their own page in the directory, appointment booking and a separate room for each client. People seeking support come with a pseudonym, without real names and without an app. Video, whiteboard and cards are included.
What is included
One licence, everything included. You don't book any extras or put anything together.
- Your own page in the directoryWith photo, focus areas, languages and how someone works. Your centre's logo, legal notice and privacy notice are shown too.
- Appointment bookingPeople seeking support book first sessions from your free times, even without real names. Busy times from Outlook and Google Calendar are left out. If everything is full, they join the waiting list.
- One room for each clientMessages, appointments and links are all in one place. People seeking support get in with a pseudonym and password, from their phone too.
- Video in the roomThe video session runs directly in the room, through a European provider. People seeking support knock and appear with their pseudonym. If you prefer Zoom, you add your own link.
- Whiteboard, systemic board and cardsDraw together, place figures and work with position cards and prompt cards, directly in the room.
- Case notesNotes and case notes for each client, stored encrypted. Only the counsellor can see them.
- Management for the centre leadThe centre lead invites counsellors, approves them, hands over rooms when someone leaves and sees the invoices.
- Email remindersAnyone who gives an address gets appointment reminders. The emails never say what it is about.
One price for everyone
Whether a large counselling centre or a private practice, free or with a fee: you pay €15 per month for each person who counsels. You decide how people seeking support pay.
You charge a fee
- The first session is free. After that, the person seeking support chooses 60, 90 or 120 euros per session.
- Cancelling up to 24 hours before costs nothing.
- You bill the fee to the person yourselves.
For both: the first 7 days are free, and the centre lead manages the centre at no extra cost. All prices are final prices. Licences are invoiced monthly in arrears.
How to get started
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Register your centre
With name, town and the centre lead's email address. The centre lead gets an email, sets a password and invites the team. Then you try it free for 7 days, with made-up data.
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We sign the contract
If you want to carry on, write to me. We sign the data processing agreement and clear up any open questions, for example about your organisation's data protection rules. Your data from the trial stays.
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Your counsellors get started
They set up two-factor sign-in, upload a photo and enter their times. After the check, they appear in the directory.
Privacy and security
Counselling needs trust. The platform works on your behalf and does not see what you talk about.
- Data processing agreementYou remain responsible for your counselling. The platform works on your behalf, with an agreement under Art. 28 GDPR.
- Servers in GermanyEmails go through servers in Frankfurt, video through Whereby from Norway.
- No access for the platform operatorI run the platform and cannot see any counselling content.
- Pseudonym instead of real namePeople seeking support only need a pseudonym and a password. No phone number, and an email address is optional.
- Two-factor sign-inRequired for all counsellors, with a password and a code from an app.
- No ads or trackingNo advertising, no trackers, no ratings of people.
Frequently asked questions
What does counselling cost people seeking support?
You decide. You offer free counselling, or you charge a sliding-scale fee: the first session is free, after that the person chooses 60, 90 or 120 euros per session. You bill the fee to them yourselves. What applies is clearly stated on every counsellor profile.
Do we need Zoom?
No. Video in the room is part of the licence. Anyone who prefers to work with Zoom or another service adds their own link. Each counsellor decides this for themselves.
How does billing work?
Monthly in arrears by invoice. We count the highest number of booked licences in the month. The centre lead can also find the invoices in your centre's management area.
What happens after the 7 days?
Then you decide whether to carry on. If you let me know, we sign the contract and everything keeps running. Otherwise your centre is blocked and signing in no longer works. You don't need to cancel anything, and the trial costs nothing.
Does the centre lead need their own licence?
Only if they counsel clients themselves. Managing the centre costs nothing extra.
Can we change the number of places?
Yes. The centre lead books additional licences and assigns them to counsellors. Fewer places apply from the next month.
What applies to church organisations?
Catholic organisations are covered by the KDG, Protestant ones by the DSG-EKD. Both have their own rules for data processing on your behalf. So involve your data protection officers early on.
How do we cancel?
Using the “Cancel a contract” form at the bottom of every page. You get a confirmation with date and time straight away.
Would you like to try it?
Register your centre and try it free for 7 days. Would you prefer a demo first? Write to me at hallo@heinerfischer.de. I run onlineberatung.digital and will get back to you.