For clients

Find counselling, book an appointment, use your room.

• How online counselling works Find counselling, book an appointment and use your room. Everything you need to get started.
• Book, write or wait How to book a first session, send a first message or put your name on the waiting list.
• Your room Messages, appointments, whiteboards and your data are all in one place. How to find your way around your room.
• The video session How to join your video appointment, what happens when you knock and what helps if picture or sound are missing.
• Counselling for two Your partner or another person joins you. There are two ways to do this, depending on how often they will be there.
• Account and security Password, recovery code, email address and deleting your account. How to protect your account and keep access to it.
• Anonymity and privacy What the platform knows about you, who sees what, what emails contain and when everything is deleted.
• What counselling costs Free, with a voluntary contribution or with a sliding-scale fee. How to see what applies and how to pay in your room.
• The Beratungsraum app Messages, video sessions and appointments on iPhone and iPad. How to sign in and protect the app.

Can't find your question? Write to us and we will add it to the help.